We take your concerns seriously. If something is bothering you, then you need to feel free to say so. We are here to listen to your concerns and they are dealt with in clear stages and investigated as necessary.
Anderida’s designated complaints person is Santa Fowler (Office Manager), who can be contacted by mentors on the young person’s behalf on the office number. As the first point of contact, Santa will take full details of the complaint and investigate the matter.
If you are not satisfied with the outcome of the investigation you can appeal to your Social Worker or OFSTED (0800 1231231) the Children’s Rights Directorate. You can also contact Childline who offer support on a free phone number (0800 1111) or if you require an Advocate you can call Express Advocacy (01323 733111).
Complaints
Hopefully you'll know by now that you can tell us anything. You can talk to Mentors, Senior Mentors and Managers in the home and utilise the big support network of people and professionals that are set up to help you in any way. But if you'd like to feedback to us online, use this form. Whether you want to leave us a note to tell us that we're doing something wrong, or something right. Whether you have a suggestion that could help us provide better care for you and others like you - drop us a line.