We take your concerns seriously. If something is bothering you, then you need to feel free to say so. We are here to listen to your concerns and they are dealt with in clear stages and investigated as necessary.

Anderida’s designated complaints person is Santa Fowler (Assistant Office Manager), who can be contacted by mentors on the young person’s behalf on the office number. As the first point of contact, Santa will take full details of the complaint and investigate the matter.

If you are not satisfied with the outcome of the investigation you can appeal to your Social Worker or OFSTED (0800 1231231) the Children’s Rights Directorate. You can also contact Childline who offer support on a free phone number (0800 1111) or if you require an Advocate you can call Express Advocacy (01323 733111).

Complaints

Hopefully you'll know by now that you can tell us anything. You can talk to Mentors, Senior Mentors and Managers in the home and utilise the big support network of people and professionals that are set up to help you in any way. But if you'd like to feedback to us online, use this form. Whether you want to leave us a note to tell us that we're doing something wrong, or something right. Whether you have a suggestion that could help us provide better care for you and others like you - drop us a line.

Feedback

NEED TO TALK? CHILDLINE - 0800 1111

WORRIED ABOUT DRUGS? TALK TO FRANK - 0800 776600

CONFUSED? MINDINFOLINE - 0845 7660163

FEELING ANXIOUS? WHO CARES TRUST - 020 7251 3117

SELF HARMING? PROJECT SPEAR - 01793 520111

DRINK ISSUES? DRINKLINE - 0800 9178282

HAVE AN ISSUE? OFSTED - 0800 1231231

PACKING A BAG? RUNAWAY HELPLINE - 0808 800 7070

NEED SUPPORT? YOUTH ADVOCACY - 0800 616101

ADVICE ON SEXUALITY? LGBT SWITCHBOARD - 020 7837 7324

STRUGGLING IN CARE? VOICE - 0808 800 5792